Frequently Asked Questions

Frequently Asked Questions

Our prioritization of FAQ categories is guided by the understanding that users place high importance on their health, environmental impact, energy efficiency, and cost savings. These categories are given top priority as they directly address the core concerns of our users. We believe it is crucial to provide comprehensive information on how our products contribute to health and well-being, their eco-friendly features, energy efficiency ratings, and potential cost savings.

Following these categories, we focus on providing detailed product features and specifications, installation and setup instructions, as well as maintenance and care guidelines. These topics are essential to ensure our users have a clear understanding of how our products function and how to properly use and maintain them.

Lastly, while price, warranty, and support information are important considerations, we recognize that they may be of relatively lower priority compared to the core concerns of health, environment, and efficiency.

What is a WWHRS Shower Tray?

A WWHRS Shower Tray is an innovative shower tray that recovers heat from wastewater, improving energy efficiency and reducing environmental impact. A WWHRS Shower Tray, or Waste Water Heat Recovery System Shower Tray, is a shower tray that incorporates a built-in heat exchanger. It recovers heat from the wastewater during showering and uses it to preheat the incoming cold water, resulting in energy savings.

How does the WWHRS Shower Tray work?

The WWHRS Shower Tray incorporates a heat exchanger that captures and transfers heat from the wastewater to preheat the incoming water, saving energy and reducing utility costs.

What are the benefits of using the WWHRS Shower Tray?

The WWHRS Shower Tray helps save energy, reduce CO2 emissions, and lower utility bills. It provides a comfortable shower experience while promoting sustainability and environmental responsibility.

Do I need to change my showering habits?

No, you do not need to change your showering habits. The WWHRS Shower Tray allows you to save energy and reduce CO2 emissions without altering your shower routine.

How is the WWHRS Shower Tray installed?

The WWHRS Shower Tray is installed like a standard shower tray. It requires a connection to the mains water supply and preheated water supply, making it compatible with most bathroom setups.

Are there different sizes available for the WWHRS Shower Tray?

Yes, the WWHRS Shower Tray comes in different sizes to accommodate various bathroom spaces. You can choose from different widths and lengths to find the right fit for your needs.

How do I use the WWHRS Shower Tray?

Using the WWHRS Shower Tray is simple. Just shower as you normally would, without having to change your showering habits. The tray's innovative design and integrated heat exchanger will automatically recover heat from the wastewater, maximizing energy efficiency without any additional effort required from you.

How do I clean and maintain the WWHRS Shower Tray?

To clean the WWHRS Shower Tray, you can simply wipe it down with a mild detergent and water solution regularly. It's important to avoid using abrasive cleaners or scrub brushes that could damage the surface. Additionally, lifting the ceramic lid periodically to clean the heat exchanger surface is recommended. This regular cleaning and maintenance will help keep the shower tray in optimal condition. Regular maintenance involves checking for any blockages or buildup in the drain and ensuring proper water flow.

Are there any special care instructions for the shower tray?

 Avoid using harsh chemicals or abrasive cleaners, as they can damage the surface. It's also recommended to avoid placing sharp objects directly on the tray or on the heat exchanger to prevent scratches. Additionally, regular maintenance and cleaning will help prolong the lifespan of the shower tray.

How much energy does the WWHRS Shower Tray save?

The WWHRS Shower Tray is designed to be energy-efficient and can save up to 40% of energy compared to traditional shower trays. This means significant energy and cost savings over time while still enjoying a comfortable showering experience.

Will using the WWHRS Shower Tray reduce my utility bills?

Yes, using the WWHRS Shower Tray can help reduce your utility bills. By recovering heat from wastewater, the system helps to preheat the incoming water, reducing the energy needed to heat the water from your main supply. This can lead to energy savings and lower utility costs over time.

Can I track my energy savings with the WWHRS Shower Tray?

Currently, the WWHRS Shower Tray does not have a built-in tracking system for energy savings. This decision was made to ensure the affordability and accessibility of the product. However, you can monitor your overall energy consumption by comparing your utility bills before and after installing the WWHRS Shower Tray. The energy savings will vary depending on factors such as usage patterns and the efficiency of your heating system.

Are there any incentives or rebates available for purchasing the WWHRS Shower Tray?

Currently, there may be incentives or rebates available for purchasing the WWHRS Shower Tray depending on your location. We recommend checking with local government programs, energy efficiency initiatives, or renewable energy incentives in your area to see if there are any incentives or rebates specifically for the WWHRS Shower Tray. These programs can vary by region, so it's best to research the available options in your specific area.

What should I do if I encounter any issues with the WWHRS Shower Tray?

If you encounter any issues with the WWHRS Shower Tray, please contact our customer support team. We will be happy to assist you and provide guidance on troubleshooting or any necessary repairs.

Can the WWHRS Shower Tray be installed in any bathroom?

The WWHRS Shower Tray can be installed in most bathrooms, as long as there is sufficient space and suitable plumbing connections available. It is recommended to consult with a professional installer to assess the specific requirements of your bathroom and ensure proper installation of the WWHRS Shower Tray.

Do I need a professional plumber to install the WWHRS Shower Tray?

Professional plumber is recommended for proper installation of the WWHRS Shower Tray to ensure optimal performance and functionality. If you don´t have an installer,we can put you in contact with recommended installers in your area. 

What is the warranty coverage for the WWHRS Shower Tray?

The WWHRS Shower Tray is backed by a 2-year warranty that covers any fabrication defects. The WWHRS Shower Tray is designed to provide long-lasting savings, with a lifespan of up to 20 years when properly maintained..This ensures that you can enjoy peace of mind and confidence in the quality and durability of our product.

How do I register my warranty?

Registering your warranty for the WWHRS Shower Tray is a simple and important step to ensure that your product is covered for any potential issues or defects. To register your warranty, please follow the steps below:

  1. Visit our website and navigate to the Warranty Registration page.
  2. Fill out the warranty registration form with accurate and complete information.
  3. Provide the necessary details such as your name, contact information, purchase date, and product information.
  4. Attach a copy of your purchase receipt or proof of purchase.
  5. Read and accept the terms and conditions of the warranty.
  6. Submit the registration form.

Once you have successfully registered your warranty, you will receive a confirmation email with the details of your registration. Please keep this confirmation email for your records.

Registering your warranty allows us to keep track of your purchase and provide you with dedicated support and assistance in case you encounter any issues covered by the warranty. It also ensures that you can take advantage of any applicable warranty benefits and services.

If you have any questions or need further assistance regarding warranty registration, please contact our customer support team. We are here to help you with any inquiries related to your warranty coverage.

Can I return or exchange the WWHRS Shower Tray if I'm not satisfied?

We have a return and exchange policy in place for the WWHRS Shower Tray. Please refer to our Returns and Exchanges page for detailed information on the process and conditions.

Is the price of the WWHRS Shower Tray affordable at large scale ?

The price of the WWHRS Shower Tray can be considered affordable, considering the long-term energy-saving benefits it provides. The exact price may vary depending on factors such as the size of the tray and any additional features.

The pricing of the WWHRS Shower Tray takes into account the high-quality materials used, the advanced technology of the integrated heat exchanger, and the overall performance and efficiency of the product. The investment in the WWHRS Shower Tray is justified by the potential energy savings it offers over its lifespan.

You can configure the price according to your preferences in our online shop

How does the WWHRS Shower Tray handle hard water conditions?

The WWHRS Shower Tray is designed to function effectively in plumbing networks with approved water quality for both residential and public buildings. If you have concerns about hard water in your area, we recommend consulting with local plumbers and exploring available devices that can help prevent limescale build-up. Additionally, regular maintenance and cleaning of the WWHRS Shower Tray will contribute to maintaining the efficiency of the heat exchanger.

How long does it take to recoup the investment through energy savings?

The time it takes to recoup your investment through energy savings will depend on various factors, including your water usage, the cost of energy in your area, and other individual circumstances. On average, customers can expect to recoup their investment within a few years through reduced utility bills. The exact payback period will vary from one household to another.

It's important to note that the WWHRS Shower Tray not only helps you save money on your energy bills but also contributes to a more sustainable and environmentally friendly lifestyle by reducing CO2 emissions. By choosing the WWHRS Shower Tray, you are making a positive impact on the environment while enjoying long-term cost savings.

In the event of any issues or challenges, troubleshooting and problem-solving guidance are readily available to assist users in resolving common problems they may encounter during product usage.

By tailoring our FAQ categories to address these primary concerns, we aim to provide the most relevant and valuable information to our users. We understand that individual perspectives and priorities may vary, and we encourage users to reach out to us with any specific questions or feedback they may have.

We understand that every user has unique perspectives and priorities. The ranking of FAQ categories may vary from person to person based on their individual concerns and interests. While we have provided a general ranking as a suggestion, we recognize that it may not align with everyone’s preferences.

We believe in tailoring our FAQ categories to cater to your specific needs and interests. Your feedback and input are crucial in providing the most relevant and helpful information. We encourage you to share your thoughts and let us know what topics matter most to you.

Understanding your priorities allows us to continuously improve our content and address the areas that are most important to our valued users. We are committed to providing a user-centric experience, and conducting user research and gathering feedback are key components of this process.

Thank you for being a part of our community. Your opinions and perspectives matter to us, and we strive to ensure that our FAQ section meets your expectations and provides the information you need.

Explore our Knowledge Base for comprehensive information, and make the most of your WWHRS Shower Tray.

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